eXperience Management (XM)

Delight your customers and employees with personalized experiences

More about Employee Experience Management More about Customer Experience Management

Do you know? While you have been familiar with competing to win and keep customers for many years now, you are facing since a couple of years the fight for talents as well. Offering not only first class products but services around as well, becomes the most important competitive factor. Customers and employees often experience the products and services you offer them completely differently than you think. Understand what your customers and employees are feeling – and delight them with personalized experiences. Employees who have contact with your customers, e.g. in sales, service or support, are also the key factor, because only satisfied employees create satisfied customers. eXperience Management solutions from fme help you to achieve this.

eXperience Management solutions use operational data s (e.g. revenue, EBT, labor costs and retention rate) and experience data. With this data base, eXperience Management enables your company to automate actions across all business areas to actively improve the customer, employee, product, and brand experience. So, eXperience Management is the key to your successful »Customer Centricity« and »New Work« initiatives. We identify and realize your potential improvements on all levels: from the business model itself, the business processes, the business application, the data quality, to the IT infrastructure and operations.

Our eXperience Management Services



Employee eXperience Management (EXM)

Only enthusiastic employees can impress your customers. With Employee eXperience Management (EXM for short, also EEM), you actively control how your employees experience your company. We identify potential for optimize, develop and design the employee journey in your company and support you in establishing an open, forward-looking culture.

Customer Experience Management
Customer Experience Management

Customer eXperience Management (CXM)

With Customer eXperience Management (CXM, also CEM) you actively influence the experience of your customers. We identify gaps in your customer journey to turn customers into loyal brand ambassadors.

Together with our eXperience experts, we create new customer experiences and uncover hidden potential in your products and services.


A selection of our projects

»The maturity workshops helped us build a common understanding of digitalization in our company. The results enable us to direct our strategic focus toward the right topics

Kai Holsten

Commercial Manager, Gundlach Group



I’m here to help
Do you have any questions about our services or would you like to request additional information? Please feel free to contact me to find out how we can assist you.

I’m looking forward to your request.

fme AG