LivePerson and fme join forces to help brands to offer best in class customer services while raising the customer lifetime value

By combining LivePerson’s trustworthy AI for better business outcomes with fme AGs industry, process and project delivery expertise, brands can enhance their customer touchpoints by offering personalized, automated and 24/7 available communication channels – fully integrated in their own data and IT infrastructure.

In recent years, the need for automation and, increasingly, artificial intelligence has grown in the DACH market. In the face of global competition, there is enormous pressure to innovate, especially when it comes to customer engagement. This gets even more obvious by looking at how the recent rise of Generative AI already transforms all areas of customer involvement. The LivePerson-fme partnership brings together two Generative AI and digital transformation pioneers to secure the future viability of business models by ensuring reliable, sustainable and state of the art customer communication. Key benefits to brands include:

• Stronger customer relationships and higher customer lifetime value
• Up to 10x better conversion rates
• Reduced service and support costs while offering 24/7 capabilities
• Intelligent, secure and automated customer interaction tools
• Fully integrated in your business processes, data and IT infrastructure

Since its inception inventing webchat for brands, LivePerson has continually delivered enterprise-grade standards for trustworthy digital engagement. As part of its long-term vision for AI, LivePerson focused on leveraging LLMs (Large Language Models) early and is now uniquely positioned to use them to generate better business outcomes. The fme partnership builds on LivePerson’s EAI approach, aimed at making the power of generative AI accessible in an Equal manner, safe for Enterprise standards, and available to Everyone.

»We are excited to partner with fme to bring AI-powered digital transformation to the DACH market. As a proven innovation partner with a strong combination of consulting and technology services, fme is well positioned to bring LivePerson’s trustworthy AI and automation capabilities to the leading enterprises in the region.« – Dan Sincavage, SVP Global Partnerships.

Having an idea is easy, but really implementing a working solution is not. fme group is specialized on implementing and integrating business innovations from the first idea to the running solution and beyond.

»The partnership of fme and LivePerson comes naturally, as the power of integrating conversational AI in business strategy, processes and customer communication is the next evolutionary step. Together we empower our clients to make the most out of their customer interactions with an outstanding and state of the art product suite from LivePerson and the integration and delivery expertise of fme.« – Ruediger Sievers, Head of fme Business Transformation.

For more information, visit fme AG

About LivePerson, Inc.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

About fme

Digitalization enables new ways of dealing with existing businesses and creates totally new business models. We believe in the opportunities of digital transformation and love to help our clients worldwide maintain and create competitive businesses with business consulting and technology services. Our devoted consultants optimize or challenge our clients’ business models through existing and new technologies and advise them on the necessary cultural change in their company. Cloud, Business Intelligence, Collaboration and Enterprise Content Management technologies in combination with custom software development and the ability to operate our clients’ systems 24×7 help us to add value to our clients’ transformation process.

The industry focus lies on solutions for life sciences, industrial manufacturing and financial services. To this effect, we provide vendor independent consulting services. Our teams in Germany, the United States and Romania are experienced in managing global projects and also grant access to our cost-effective near-shore resources where advisable.

For 25 years, renowned corporations like Boehringer Ingelheim, BMW, CSL Behring, Debeka, EagleBurgmann, Merck, Sanofi-Aventis, Volkswagen and Volkswagen Financial Services have relied on our experience and competence. We are a privately held company and have enjoyed uninterrupted and profitable growth over the years resulting in a comfortable shareholder equity rate.