Managed Services

… keeping control.

Digital solutions are a response to the fast-moving and unexpected variables of today's worl, increasing the use of technology to work, play and stay connected, shaping new digital habits. With this in mind, we have designed our managed services to be flexible and scalable, enabling our clients to keep control.

Save costs by outsourcing

The costs for operating and maintaining ECM applications can easily take up a large part of a company’s total available IT budget. In addition, these support tasks often tie up the company’s own employees or external consultants, who would be much more purposefully occupied with the development of long-needed IT innovations. The few genuine specialists are rare due to the necessary qualifications and are therefore often disproportionately expensive, especially for smaller installations.

Entrust us with the support and maintenance of your ECM applications and benefit from fast and first-class expert service while keeping costs transparent and predictable at all times. With a combination of our dedicated global team and trusted partners, we help you manage complex IT environments and support you in your daily challenges.

Profitieren Sie von unseren Managed Services

Tailored Managed Services for your ECM solutions

Take advantage of our comprehensive range of services to support your installed ECM solutions. Our Managed IT Services are tailored to meet your post go-live IT requirements. They are flexible and can be scaled to meet the needs of large, mid-size and emerging companies, so that we can dynamically scale alongside our clients and meet ever changing business challenges. Benefit from our proven methodologies and quality focused deliverables through our team of dedicated resources across our technology Centers of Excellence.

Your Benefit

  • Higher system availability
  • Decreasing costs for support and maintenance
  • Increasing user acceptance for your ECM system
  • Your team members will have more time for their main tasks
Managed Services for OpenText Documentum

End-to-End Solution for Your Support Requirements

Our services range from application management and support (AMS) to full infrastructure managed services including cloud hosting, system and security monitoring, back-up and disaster recovery services. Our complete end-to-end solution is tailored to meet each client’s individual needs and support can be provided across global sites in a centralized, or decentralized model. We support a number of leading ECM platforms and our teams are trained and certified accordingly to the scope of the service requirements. We recognize the cost pressures that our clients have to manage and we focus on providing a highly flexible service that is designed to provide the service levels necessary at competitive rates.

A dedicated global team

By combining our deep industry knowledge on various sectors, extensive experience with ECM platforms and our on/off shore resource model, we are well positioned to provide the highest level of satisfaction to our clients around the world.


A selection of our success stories

»We are extremely happy with the support and maintenance of our Documentum applications through the utilization of nearshore resources provided by fme AG. The German-speaking support team in Romania assures very good response times and works very effectively. The geographic proximity means the time delay is short and on-site intervention could be possible without any problems. Our costs for maintenance and support have significantly decreased through the integration of fme’s nearshore team.«
Klaus Preitschopf

Project Manager, EagleBurgmann Germany GmbH & Co.KG


Managed Services

What’s new

Managed Services


Customer Testimonial | SIG IT GmbH – OpenText Documentum and Business Intelligence with Qlik

Karsten Lenzen, Application Architect at SIG IT GmbH, explains why he loves working with fme in the areas of OpenText Documentum, Managed Services, Qlik View and Qlik Sense

Customer Testimonial | Boehringer Ingelheim – Managed Services for the Documentum Platform

Jim Rei, Head of Collaboration and Document Management Services at a privately held international pharmaceutical company describes how fme US help them to support their global EMC Documentum platform on a global scale.


I’m here to help
Do you have any questions about our services or would you like to request additional information? Please feel free to contact me to find out how we can assist you.

I’m looking forward to your request.

Ionut Airinei
Managing Consultant