AI Center of Excellence

AI Center of Excellence

In a world where artificial intelligence (AI) is increasingly becoming the centerpiece of business innovation, the question for many CEOs and executives is: How do we navigate this complex field to identify the most promising use cases and maximize the benefits of AI? The answer could lie in a so-called Center of Excellence – a specialized hub within your company that not only coordinates but also serves as a compass in the dynamic landscape of AI.”

An AI Center of Excellence, or AI CoE for short, is a crucial building block for companies looking to implement artificial intelligence. This blog post sheds light on the importance and possibilities of such a center.

What is an AI Center of Excellence?

An AI CoE is a central unit within a company that is designed to manage, coordinate, and support AI initiatives. It is a hub for expertise, best practices, research, and resources. The CoE ensures that AI projects are identified, planned, and executed effectively and in line with business objectives.

Why is an AI CoE important?

  • Strategic alignment: The AI CoE helps link your AI strategy to business objectives.
  • Improving business efficiency: The AI CoE promotes coordination between all stakeholders to realize process improvements.
  • Knowledge concentration: The AI CoE pools expert knowledge and promotes the exchange of experience and skills.
  • Risk management: The AI CoE supports you in mitigating risks associated with AI projects.
  • Promoting innovation: The AI CoE promotes innovation through research and development of new applications.

What does the AI CoE do?

  • It reduces concerns in your organization.
  • It promotes open communication within your company.
  • It involves all areas in the promotion of innovation in your company.
  • It provides the framework for continuous improvement.

An AI Center of Excellence is a structured, efficient, and low-risk way to implement AI projects while promoting innovation and growth. With a well-thought-out approach and the right implementation, an AI CoE can become the linchpin for successful AI initiatives in an organization. If you would like to know what steps are required, please contact us without obligation.

We will be happy to support you!

Further information: Our AI Solutions and Services

AI Takes the Spotlight at OpenText World 2023

AI Takes the Spotlight at OpenText World 2023

Alright, let’s talk about the buzz that’s been going around after OpenText World 2023 in Vegas. First off, OpenText made a bold move by switching their domain to opentext.ai. It’s not just a name change; it’s a statement that screams, “We’re all in on AI!”

The Game Changers: Generative AI and LLMs

Now, what’s getting everyone talking is the power of Generative AI and those nifty Large Language Models (LLMs). Imagine being able to pull content from anywhere, structured or unstructured, and then getting precise answers to your burning questions. For those of us who’ve been in the game for a while, finding the right info has always been a bit of a chase. But with LLMs, and the new tools by opentext or tools like fmeGPT, it’s like having a secret weapon that just gets context and produces relevant content to the user this way.

Chatting with your Data? It’s Happening.

Think about this: soon, we’ll be having smooth, ChatGPT-like conversations with our corporate data. It’s not just about asking a question and getting an answer; it’s about doing so securely. And speaking of secure and innovative approaches, that’s exactly where opentext’s new tool sets and solutions like fmeGPT shine. Integrating such technology can genuinely revolutionize how you interact with your organization’s data. Opentext demoed this impressively many times during the conference.

But hey, all the AI in the world won’t help if your data’s a mess. You’ve got to have a solid foundation. You need that sweet spot of great information and automation management. And if you’re wondering where to start, opentext, with its array of tools and platforms, might just be your answer.

AI’s Next Move: Doing the Heavy Lifting

Here’s the exciting part: AI is gearing up to do a lot more than just answer questions. We’re talking full-blown automation of processes with just a dash of human touch when it really counts. This is where Artificial Capable Intelligence (ACI) steps in. If you’re looking for some deeper dive reading on this, check out Mustafa Suleyman’s “The Coming Wave”. It paints a picture of AI handling everything from making decisions to sealing deals.

Picture this: An AI that can pick products for drop shipping, negotiate contracts, set up an online store, run marketing campaigns, take orders, handle payments, and ship products. No need for a ton of meetings or back-and-forths. Sounds like the future, right? Well, it’s closer than we might think.

In a nutshell, OpenText World 2023 was more than just a conference; it was a glimpse into a future where AI isn’t just a tool—it’s a game changer. Time to get on board & contract me!

Executive Perspective: Generative AI, it’s about to change EVERYTHING

Executive Perspective: Generative AI, it’s about to change EVERYTHING

Via secure company-wide intranets that draw on Microsoft’s Azure OpenAI, to intelligent bot-enabled business functions and regulatory processes, ChatGPT and tools like it are going to transform the way entire organizations access, collate and distribute knowledge, and create new assets – and what they do with all of it. As a specialist in data and content management in regulated industries, fme is already on the case with strategic advice, roadmap development, and customer prototypes.

To say that artificial intelligence, and specifically Generative AI, is poised to transform IT delivery as well as a whole host of other corporate functions, is no exaggeration. It is already happening, and it is going to be at least as transformational and disruptive as the World Wide Web or the cloud – which means that corporate executive teams should actively investigate the possibilities sooner rather than later.
At fme, we’re already involved in a client pilot project which will transform that company’s knowledge distribution and access. By first scrutinizing and cleaning up, then migrating content to a secure, cloud-based intranet harnessing Microsoft’s Azure OpenAI, we’re working with the organization (an industrial manufacturer) to make all of its knowledge and content assets securely searchable and collatable – using GPT4 from Open AI as the main engine.

This will have a bearing on the way that new employees find answers to almost any query, while practically eliminating the time knowledge workers spend each day trying to locate the latest information or documents they need on almost any topic (limited only by role-related access rights/privacy settings). If staff need a summary of all the latest regulations they must adhere to for a given task, or need to pull together the latest findings on a particular topic, they can simply ask the question and let the technology do the legwork – presenting the information back to them in a meaningful, context-appropriate way.

Quickly, over time, the returned answers will improve too – because users will have the facility to rate them with a quick thumbs up, or thumbs down, as feedback on the accuracy, relevance and usefulness of the delivered search results/collated content.

Trust us: we’re tracking the latest developments

This is a glimpse into next-generation content and data management, and it’s at the forefront of fme’s vision – spanning our business/strategy consulting, and our integration, data cleansing/preparation/enrichment, and content migration services.
It’s all about taking the long-term view. For now, the immediate preoccupations for regulated organizations including Life Sciences companies, industrial manufacturers, and finance institutions might have more to do with reducing dependency on legacy systems; consolidating content following a merger; or becoming more responsive to regulatory changes.

Usually, however, these initiatives are ultimately about being better at information, content, and knowledge management. This has been the focus of my career – and of fme – for the last 25+ years. And in the not-too-distant future, transformed data, content, and knowledge management will involve Generative AI as both the enabler and the intuitive user interface.

Culture change requires long-term Board-level buy-in

Even a year ago, no one could have predicted how rapidly Generative AI would take hold and grow in its application. Accepting and fully embracing the implications is going to require significant culture change for companies, an organizational transformation that can take many, many years to see through – not to mention a considerable amount of blood, sweat and tears. Given that the typical tenure of a CEO is 4-5 years, organizations must now infuse the entire Board with a vision and appetite for Generative AI’s potential across their operations.
Beyond information and content management and analytics, we suggest that the next level of Generative AI application will be in transforming core processes – from HR, sales, creative marketing, and finance management, to IT development, and web site creation (think: “Please generate a web site that does X”). Then, as the technology matures, and trust builds, regulated areas such as Regulatory Information

Management will become a valid area of focus

If there’s one message I want to get across, it’s that AI – and Generative AI specifically – is here to stay, and it will change the world. Its presence is already prominent, and its potential reach is all-pervasive.

The focus shouldn’t be about developing a separate AI strategy, or even updating the organization’s digital transformation strategy. It should be about weaving Generative AI, and indeed any other aspect of digital transformation, into an organization’s core business strategy – and establishing where the technology could and should be harnessed to help deliver this.

Human factors: everyone will benefit; no one will be unaffected

As to the impact of Generative AI on the role of humans, undoubtedly this will be significant. While human expertise will remain vital in checking, feeding back, refining and improving/embellishing AI’s findings, in time the size of IT/Web development teams, HR functions, finance teams, and so on will inevitably reduce. That’s as more of the groundwork is covered by intelligent technology.

It isn’t just the search and filter intelligence that’s transformative in all of this, after all. It’s the user experience. At fme, we are partnering with a design agency in Berlin for this, recognizing that the way individuals engage and interact with an application or tool is at least as importance as the clever things it can do. And we’re as serious about that whether it’s for our middleware or IT admin tools, or a more advanced stack of content enrichment and management capabilities.

There are all kinds of other trends affecting companies’ use of IT, of course – from continued remote and mobile working enablement, in the wake of Covid; to budget-friendly off- and near-shore resourcing to overcome local talent gaps; to reinforced security and resilience in the wake of Russia’s invasion of Ukraine and renewed concerns about cyber-attacks bringing down IT services.

Our priority in all of this is to keep looking ahead and anticipating what it is that our clients not only require today, but also what they will ultimately need to do, in 3-5 years; and to keep innovating with optimized strategy consulting and specialist IT services that will deliver those priorities in plenty of time.

To find out more about any of our strategy consulting or IT services, or to discuss the potential of Generative AI in your organization’s knowledge management or core process transformation, contact us. We’d be happy to set up a time with you and our experts to determine how these new technologies can benefit your business.

Competing in the OpenText SDK Challenge: The Journey of aiMan

Competing in the OpenText SDK Challenge: The Journey of aiMan

Yesterday, the result of OpenText’s SDK Challenge was announced. Although we didn’t finish in the top three, we received honorable mention by OpenText and are proud to have made the aiMan work.

In the ever-evolving world of technology, innovation is the driving force behind progress. It’s what propels us to create new solutions, challenge the status quo, and push the boundaries of what’s possible. Our journey in the OpenText SDK Challenge was akin to facing the intense scrutiny of the ‘Dragon’s Den,’ where innovative ideas are assessed, critiqued, and celebrated. This year’s SDK challenge was inspired by the “Dragon’s Den”, a well-known TV show format in which entrepreneurs pitch their business ideas to a panel of wealthy investors (often referred to as “dragons”) who then decide whether to invest their own money in the presented business. This show is also known as “Shark Tank” in some regions, such as the United States.

The Competition: A Challenge for Innovation

The OpenText SDK Challenge brought together six talented teams, each tasked with developing groundbreaking solutions for the Documentum Smart View Client. It was a competition that demanded creativity, technical expertise, and the ability to think beyond the conventional. Our mission was clear: to create a unique and powerful software application that seamlessly integrated Artificial Intelligence with the Documentum Smart View Client.

Our Approach: AI Meets Documentum

Our team was driven by the exciting prospect of introducing AI into the realm of document management. We envisioned a future where users could interact with their documents in an entirely new way. Our AI-driven solution, aiMan, aimed to revolutionize document management by enabling users to search for documents using natural language, access frequently asked questions effortlessly, and even query business intelligence evaluations and workflow-related tasks in the future.

aiMan Technical set-up

The Technical Foundation of aiMan: Integrating FastAPI and LangChain

At the core of aiMan’s technical prowess lies the integration of FastAPI, a powerful web framework for building APIs with Python. This integration has opened doors to seamless communication between aiMan and LangChain, a framework that operates at the infrastructure layer. LangChain plays a pivotal role in enabling the orchestration of Large Language Models (LLMs), such as GPT-4, within real-world applications. For further technical insights, visit LangChain’s documentation.

Context Information and Azure OpenAI Service

In addition to LangChain, aiMan leverages Context Information, which can encompass a wide range of data represented as plain text. This additional information enriches the interaction with Large Language Models, enhancing their understanding and responses. Moreover, aiMan is backed by the Azure OpenAI Service, a cloud service provided by Microsoft. This service facilitates private deployment and access to various generative AI models, including GPT-4 and DALL·E 2. It allows for independent management, scaling, and billing, making it a robust foundation for AI-powered solutions like aiMan.

The Realization: New Ideas, Proven Solutions

As we put our hearts and minds into developing aiMan, we knew we were onto something innovative and promising. Our solution showcased the potential of AI in document management, making tasks more efficient and user-friendly. However, in the end, the jury chose to reward three other teams. We are happy about the honorable mention we received from the OpenText Team and will work on the tipps they provided us with.

Our View of the Future: More Beauty, More Marketing

But here’s the exciting part: we are far from being discouraged. We remain steadfast in our belief that aiMan offers substantial value to businesses looking to streamline their document management processes. In the coming months, we are committed to refining and enhancing our AI-based Documentum Smart View integration. Our goal is to make it even more beautiful, user-friendly, and tailored to the specific needs of our clients.

If you are interested, you can watch the recording of our presentation here: fme Presentation OpenText Documentum Dragon’s Den Partner SDK Challenge

To ensure that more companies can benefit from our innovative solution, we will also be ramping up our marketing efforts. A dedicated landing page for aiMan is already in the works. We want to ensure that businesses across industries are aware of the transformative potential of aiMan.

A Heartfelt Thank You

In closing, we want to express our deepest gratitude to all our team members who poured their tireless efforts and hard work into the competition. Our commitment to innovation and excellence remains unwavering. We are confident that aiMan will not only succeed but also thrive in the world of document management, bringing a new era of efficiency and user-friendliness.

Stay tuned for more updates on aiMan – and thank you for being part of our journey towards a smarter, more innovative future!
If you have questions or would like more information on aiMan please get in touch with me!