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Save costs by outsourcing
The costs for operating and maintaining ECM applications can easily take up a large part of a company’s total available IT budget. In addition, these support tasks often tie up the company’s own employees or external consultants, who would be much more purposefully occupied with the development of long-needed IT innovations. The few genuine specialists are rare due to the necessary qualifications and are therefore often disproportionately expensive, especially for smaller installations.
Entrust us with the support and maintenance of your ECM applications and benefit from fast and first-class expert service while keeping costs transparent and predictable at all times. With a combination of our dedicated global team and trusted partners, we help you manage complex IT environments and support you in your daily challenges.
Tailored Managed Services for your ECM solutions
Take advantage of our comprehensive range of services to support your installed ECM solutions. Our Managed IT Services are tailored to meet your post go-live IT requirements. They are flexible and can be scaled to meet the needs of large, mid-size and emerging Life Sciences companies, so that we can dynamically scale alongside our clients and meet ever changing business challenges. Benefit from our proven methodologies and quality focused deliverables through our team of dedicated resources across our technology Centers of Excellence.
Your Benefit
- Higher system availability
- Decreasing costs for support and maintenance
- Increasing user acceptance for your ECM system
- Your team members will have more time for their main tasks
End-to-End Solution for your support needs
Our services range from application management and support (AMS) to full infrastructure managed services including cloud hosting, system and security monitoring, back-up and disaster recovery services. Our complete end-to-end solution is tailored to meet each client’s individual needs and support can be provided across global sites in a centralized, or decentralized model. We support a number of leading ECM platforms and our teams are trained and certified accordingly to the scope of the service requirements. We recognize the cost pressures that our clients have to manage and we focus on providing a highly flexible service that is designed to provide the service levels necessary at competitive rates.
A dedicated global team
By combining our deep industry knowledge on various sectors, extensive experience with ECM platforms and our on/off shore resource model, we are well positioned to provide the highest level of satisfaction to our clients.
Managed Services
Doing DCTM support is like starting to cook in somebody else’s kitchen
The Documentum support is a ever-changing environment landscape - it’s due to all the possibilities we have while interacting with DCTM.Doing support feels like giving manner advices to a granny
Doing Support in our Managed Services Portfolio - Challenges, the right attitude and technique in in customer service. More in our latest blogContact
I’m here to help
Do you have any questions about our services or would you like to request additional information? Please feel free to contact me to find out how we can assist you.
I’m looking forward to your request.