Las Vegas was hosting the OpenText World 2023, where OpenText showcased the new Aviator AI product line, which will be released for the Documentum platform later in 2024. In the middle of the glittering buzz of this exciting event, aiMan, our AI-driven end-user assistant had the opportunity to introduce himself and catch the attention of customers and partners.
In this blog post, you’ll find out more about aiMan and how it takes the OpenText Smart View Client to a new level.
The first step of bringing AI power to the Smart View client interface.
Documentum Smart View is a modern ECM client that features a user-friendly, tile-based interface that follows OpenText’s design principles. The current version focuses on standard tasks such as searching, viewing and document import. Leveraging the capabilities of artificial intelligence, fme’s aiMan extends the Smart View functionality to shorten search times for end users, relieve your helpdesk team and fostering greater user acceptance of your DMS.
DMS installations often experience performance challenges over time. Besides affecting efficiency, they also cause users to waste valuable time searching for information. Users turn to the helpdesk team more often than necessary, which reduces DMS acceptance and compromises information transparency. The solution is not to invest more working hours, but to take a smarter approach.
With aiMan, fme brings an AI-driven end-user assistant to the content management world that provides real-time answers and integrates seamlessly with the Documentum Smart View application.
aiMan understands and answers verbally articulated search queries, assists users with workflow-related queries, can provide BI reports and offers user-friendly access to FAQs.
Picture 1: Query to aiMan
Pictures 2 + 3: Dialog with aiMan
The development of aiMan is based on a proprietary API service that contains the necessary logic to interact with the AI. Our AI, powered by Azure OpenAI GPT-4, has been trained using “few-shot-prompting“. Larger solutions will use “text embeddings” with Vector Databases and sophisticated prompting techniques. This means that aiMan is not only intelligent, but also adaptive!
Take a look at what aiMan already offers:
- Conversational Search and FAQ access.
- Conversational BI reports (planned)
- Conversational Workflow information (planned)
- Additional functionality can be designed according to your individual requirements
Benefits and results
Implementing aiMan in your DMS brings numerous benefits:
- Reduce the workload of your DMS support team by using aiMan’s free-text dialogue. This allows your staff to concentrate on core tasks.
- Increase user adoption of your DMS by reducing end-user search times. Satisfied users are engaged users!
- Guaranteed information security: Because the Azure OpenAI service is a protected deployment of the model, your information remains inaccessible to third parties, ensuring high data security.
- Always up to date – aiMan updates automatically and increases the value of your system for years to come.
We want to ensure that the implementation of aiMan in your DMS is a complete success. Therefore we offer:
- Requirements workshop for the collaborative definition of your requirements.
- Preparation of the solution documentation and definition of the training content for the AI.
- Seamless implementation of aiMan in your OpenText Smart View Client and setup of the local vector database for the AI.
- Effective change management to ensure a smooth transition.
- A Hypercare phase with continuous refinement of the training database.
Are you curious and would like to experience aiMan in action? We would be happy to provide you with further information and a demo of aiMan. Contact us – we look forward to working with you! The future of Enterprise Content Management is here, and its name is aiMan!
Download: Datasheet fme aiMan
Yesterday, the result of OpenText’s SDK Challenge was announced. Although we didn’t finish in the top three, we received honorable mention by OpenText and are proud to have made the aiMan work.
In the ever-evolving world of technology, innovation is the driving force behind progress. It’s what propels us to create new solutions, challenge the status quo, and push the boundaries of what’s possible. Our journey in the OpenText SDK Challenge was akin to facing the intense scrutiny of the ‘Dragon’s Den,’ where innovative ideas are assessed, critiqued, and celebrated. This year’s SDK challenge was inspired by the “Dragon’s Den”, a well-known TV show format in which entrepreneurs pitch their business ideas to a panel of wealthy investors (often referred to as “dragons”) who then decide whether to invest their own money in the presented business. This show is also known as “Shark Tank” in some regions, such as the United States.
The Competition: A Challenge for Innovation
The OpenText SDK Challenge brought together six talented teams, each tasked with developing groundbreaking solutions for the Documentum Smart View Client. It was a competition that demanded creativity, technical expertise, and the ability to think beyond the conventional. Our mission was clear: to create a unique and powerful software application that seamlessly integrated Artificial Intelligence with the Documentum Smart View Client.
Our Approach: AI Meets Documentum
Our team was driven by the exciting prospect of introducing AI into the realm of document management. We envisioned a future where users could interact with their documents in an entirely new way. Our AI-driven solution, aiMan, aimed to revolutionize document management by enabling users to search for documents using natural language, access frequently asked questions effortlessly, and even query business intelligence evaluations and workflow-related tasks in the future.
The Technical Foundation of aiMan: Integrating FastAPI and LangChain
At the core of aiMan’s technical prowess lies the integration of FastAPI, a powerful web framework for building APIs with Python. This integration has opened doors to seamless communication between aiMan and LangChain, a framework that operates at the infrastructure layer. LangChain plays a pivotal role in enabling the orchestration of Large Language Models (LLMs), such as GPT-4, within real-world applications. For further technical insights, visit LangChain’s documentation.
Context Information and Azure OpenAI Service
In addition to LangChain, aiMan leverages Context Information, which can encompass a wide range of data represented as plain text. This additional information enriches the interaction with Large Language Models, enhancing their understanding and responses. Moreover, aiMan is backed by the Azure OpenAI Service, a cloud service provided by Microsoft. This service facilitates private deployment and access to various generative AI models, including GPT-4 and DALL·E 2. It allows for independent management, scaling, and billing, making it a robust foundation for AI-powered solutions like aiMan.
The Realization: New Ideas, Proven Solutions
As we put our hearts and minds into developing aiMan, we knew we were onto something innovative and promising. Our solution showcased the potential of AI in document management, making tasks more efficient and user-friendly. However, in the end, the jury chose to reward three other teams. We are happy about the honorable mention we received from the OpenText Team and will work on the tipps they provided us with.
Our View of the Future: More Beauty, More Marketing
But here’s the exciting part: we are far from being discouraged. We remain steadfast in our belief that aiMan offers substantial value to businesses looking to streamline their document management processes. In the coming months, we are committed to refining and enhancing our AI-based Documentum Smart View integration. Our goal is to make it even more beautiful, user-friendly, and tailored to the specific needs of our clients.
If you are interested, you can watch the recording of our presentation here: fme Presentation OpenText Documentum Dragon’s Den Partner SDK Challenge
To ensure that more companies can benefit from our innovative solution, we will also be ramping up our marketing efforts. A dedicated landing page for aiMan is already in the works. We want to ensure that businesses across industries are aware of the transformative potential of aiMan.
A Heartfelt Thank You
In closing, we want to express our deepest gratitude to all our team members who poured their tireless efforts and hard work into the competition. Our commitment to innovation and excellence remains unwavering. We are confident that aiMan will not only succeed but also thrive in the world of document management, bringing a new era of efficiency and user-friendliness.
Stay tuned for more updates on aiMan – and thank you for being part of our journey towards a smarter, more innovative future!
If you have questions or would like more information on aiMan please get in touch with me!