More Customer Engagement with Conversational AI

Achieve Better Business Outcomes through the Power of AI

What is Conversational AI?

Conversational AI is a branch of artificial intelligence that powers virtual interactions, enabling machines to engage with customers in human-like dialogues. These interactions can occur via text or voice across various channels such as websites, messaging apps, or voice assistants.

It improves customer experience by providing instant, personalized responses and 24/7 availability. Conversational AI can be used for customer support, sales, and marketing, leading to improved customer engagement and operational efficiency.

Your Benefits

Conversational AI

+25% higher customer engagement

+10x higher conversion rates

-30% reduction in operating costs

Up to 90% automation rate

Typical Use Cases

Conversational AI

Customer Service

Personalized customer service available 24/7 is a key factor for sustainable success. Conversational AI can be used to answer questions, send out reminders as well as to set up appointments automatically.

Conversational Commerce

Conversational Commerce has already reached a significant market value (around 5,345.5 million US$ in 2021). Therefore selling products and services via automated conversations is a channel that needs to be mastered.

B2B Sales and Marketing

Get in contact with your B2B leads and automate the upper sales funnel and lead qualification. Keep in touch and nurture your B2B accounts continuously.

IT Service Management

Stop wasting time and money with clunky, frustrating IT processes. Conversational AI streamlines your service management with smarter, faster automated solutions that free your team to spend their time more productively.

fme Services and Approach

Conversational AI

As a digital transformation expert, fme AG guides businesses in introducing conversational AI by providing strategic consulting, tailored solutions, and hands-on implementation services. They help companies understand how to leverage AI technologies to enhance customer interactions, boost operational efficiency, and achieve business goals. fme AG’s expertise ensures a smooth transition towards AI-powered communication, fostering an improved customer experience and a competitive advandage in the digital market.

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Our Partner: LivePerson

To ensure the success of the projects fme uses and trusts in the product suite of LivePerson.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use their Conversational Cloud platform to engage with millions of consumers safely and responsibly. They power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI and Large Language Models for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Contact

I’m here to help

Do you have any questions about our services or would you like to request additional information? Please feel free to contact me to find out how we can assist you.

I’m looking forward to your request.

Tobias Sell

Principal Consultant

t.sell@fme.de

+49 531 238540