What is Conversational AI?
Conversational AI is a branch of artificial intelligence that powers virtual interactions, enabling machines to engage with customers in human-like dialogues. These interactions can occur via text or voice across various channels such as websites, messaging apps, or voice assistants.
It improves customer experience by providing instant, personalized responses and 24/7 availability. Conversational AI can be used for customer support, sales, and marketing, leading to improved customer engagement and operational efficiency.
Typical Use Cases
fme Services and Approach
As a digital transformation expert, fme AG guides businesses in introducing conversational AI by providing strategic consulting, tailored solutions, and hands-on implementation services. They help companies understand how to leverage AI technologies to enhance customer interactions, boost operational efficiency, and achieve business goals. fme AG’s expertise ensures a smooth transition towards AI-powered communication, fostering an improved customer experience and a competitive advandage in the digital market.
Our Partner: LivePerson
LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use their Conversational Cloud platform to engage with millions of consumers safely and responsibly. They power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI and Large Language Models for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
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