With fme India, fme is poised to offer more robust support to their global clients. This local presence will enable the group to respond more swiftly and effectively to the ever-evolving needs of our clients.

fme group’s expansion into India reflects the unwavering commitment to delivering excellence in digital transformation services. fme India will not only serve as a hub for client support but also contribute to the group’s innovation and development initiatives.

“The inauguration of fme India marks a significant milestone in our journey towards global excellence. This new venture is not just an expansion; it’s a strategic evolution. fme India will serve as a crucial global sourcing and delivery hub, enhancing our ability to serve clients worldwide with even greater efficiency. Leveraging India’s rich talent pool and technological prowess, we are set to elevate our service offerings, reinforcing our commitment to delivering top-tier digital transformation solutions across the globe. We are excited about the endless possibilities this new hub opens for us and our clients.” explains Dirk Bode, CEO of fme AG.

The wealth of talent in India’s technology sector makes it an ideal location for advancing our technological capabilities. fme India will uphold the high standards of quality and innovation that fme’s clients have come to expect from the fme group.

“After several years of successful collaboration as subtractor, we are immensely proud to launch fme India in Pune, a city renowned for its rich pool of tech talent and innovative spirit. Pune’s dynamic tech ecosystem provides us with unparalleled access to skilled professionals and cutting-edge technologies, positioning fme India at the forefront of digital transformation services. Our presence in this vibrant city is a strategic choice, enabling us to harness local expertise and insights, which are crucial in our mission to deliver exceptional global services. Pune is not just a location; it’s a gateway to a wealth of talent and opportunities, ensuring that fme India will play a vital role in the global operations of the fme group” adds Rohit Kumar, Managing Director fme India Consulting.

About fme

Digitalization enables new ways of dealing with existing businesses and creates totally new business models. Our devoted consultants optimize or challenge our clients’ business models through existing and new technologies and advise them on the necessary cultural change in their company. Cloud, Business Intelligence, Social Business Collaboration and Enterprise Content Management technologies in combination with Custom Software Development and the ability to operate our clients’ systems 24*7 with Managed Services help us to add value to our clients’ transformation process.

The industry focus lies on solutions for Life Sciences, Industrial Manufacturing and Financial Services. We design and implement proven best practice solutions leading to improved quality and compliance, enhanced competitiveness and secured future business. To this effect, we provide vendor independent consulting services. Our teams in Germany, the United States, Romania, and India are experienced in managing global projects and also grant access to our cost-effective near-shore resources where advisable.

For more than 25 years, renowned corporations like Boehringer Ingelheim, BMW, CSL Behring, Debeka, EagleBurgmann, Merck, Sanofi-Aventis, Volkswagen and Volkswagen Financial Services have relied on our experience and competence. We are a privately held company and have enjoyed uninterrupted and profitable growth over the years resulting in a comfortable shareholder equity rate.

According to the vision “Your partner for digital transformation. It’s fme you love to work with.” the key success factor and most important metric for fme as a service company is client and employee satisfaction.

“As part of a strategy relaunch in 2013, we put client and employee satisfaction at the heart of our strategy. We firmly believe that the important metrics of revenue and profitability are functions of employee and client satisfaction,” explains Dirk Bode, CEO of fme.

Learn more about how our vision is aligned with our regular client and employee surveys in this video

Within the fme group, it is precisely defined which scheme is to be used for the different surveys, who is responsible for evaluating the respective feedback and when the response is to be given to the client or employee. The frequency varies – the client surveys take place either quarterly or semi-annually, in the product area once a year. The employee survey is also conducted annually. Following each survey, the feedback goes to the relevant teams, who are responsible for sifting through the individual results and taking care of the follow-up.

“In addition, we meet with the global management team once a year for a workshop. The individual survey results are categorized in advance by all workshop participants to evaluate whether there are recurring patterns for both positive and negative feedback and then prepared accordingly for the global workshop. We will then look at the most frequently mentioned topics, discuss where we see a need for action, jointly derive appropriate measures and determine who is responsible for completing the individual tasks,” adds Tina Lenitzki, Marketing Director at fme and responsible for the global client survey process.

fme group Management Team at the annual global workshop 2023

These measures have already been implemented based on client and employee feedback

• Based on client feedback from last year on the topic of communication, the template for the project kick-off with clients was revised to ensure that there was a uniform consensus for the vision of the planned solution after the meeting.
• A year earlier, the video “fme – The Story Behind our Vision” was created as a post-workshop measure, explaining how the topic of client and employee surveys relates to our vision.
• Following up feedback on the topic of Technical Expertise, the training and certification budget for our staff was increased to stay aligned with the very high skill and competency requirements from our clients.
• In another year, an internal training on expectation management was created following the workshop to better customize our services to our clients.

About fme

Digitalization enables new ways of dealing with existing businesses and creates totally new business models. Our devoted consultants optimize or challenge our clients’ business models through existing and new technologies and advise them on the necessary cultural change in their company. Cloud, Business Intelligence, Social Business Collaboration and Enterprise Content Management technologies in combination with Custom Software Development and the ability to operate our clients’ systems 24*7 with Managed Services help us to add value to our clients’ transformation process.

The industry focus lies on solutions for Life Sciences, Industrial Manufacturing and Financial Services. We design and implement proven best practice solutions leading to improved quality and compliance, enhanced competitiveness and secured future business. To this effect, we provide vendor independent consulting services. Our teams in Germany, the United States and Romania are experienced in managing global projects and also grant access to our cost-effective near-shore resources where advisable.

For more than 25 years, renowned corporations like Boehringer Ingelheim, BMW, CSL Behring, Debeka, EagleBurgmann, Merck, Sanofi-Aventis, Volkswagen and Volkswagen Financial Services have relied on our experience and competence. We are a privately held company and have enjoyed uninterrupted and profitable growth over the years resulting in a comfortable shareholder equity rate.